Last Updated: 02/27/2025
At Moon Flower Herbals, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.moonflowerherbals.com (the “Site”).
1. Information We Collect
We collect the following types of information to provide and improve our services:
A. Information You Provide Directly
- Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we collect your name, email address, shipping and billing addresses, phone number, and payment details.
- Account Information: If you create an account on our website, we store your login details for your convenience.
- Customer Support Information: Any messages or inquiries you send us.
B. Information Collected Automatically
- Cookies & Tracking Technologies: We use cookies and similar tracking technologies to enhance your shopping experience and analyze website traffic.
- Device & Usage Data: Information such as your IP address, browser type, pages visited, and time spent on our website.
2. How We Use Your Information
We use the information we collect to:
- Process orders and payments.
- Provide customer support and respond to inquiries.
- Send promotional emails, special offers, and newsletters (you can opt out anytime).
- Improve website functionality and user experience.
- Comply with legal and regulatory requirements.
3. How We Protect Your Information
We take your security seriously and implement measures to safeguard your personal data:
- Secure Payment Processing: Transactions are handled through trusted third-party payment processors that adhere to strict security standards.
- Compliance Monitoring: We use SecurityMetrics, a system that ensures our website follows industry security standards. SecurityMetrics regularly tests our system to detect vulnerabilities and confirm compliance with security protocols.
- Website Encryption: Our website uses SSL encryption to protect your data.
While we take strong security measures, no online transaction is 100% secure. Please use caution when sharing personal information online.
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share it in the following cases:
- Service Providers: We may share necessary information with third-party vendors (e.g., payment processors, shipping carriers) to fulfill your orders.
- Legal Compliance: If required by law or in response to legal requests.
5. Your Rights & Choices
You have control over your personal data:
- Opt-Out: You can unsubscribe from marketing emails at any time using the link in our emails.
- Access & Correction: You can request a copy of your data or ask us to update or delete your personal information.
- Cookies: You can manage or disable cookies in your browser settings.
6. Third-Party Links
Our website may contain links to third-party sites (e.g., social media, affiliate products). We are not responsible for their privacy practices. Please review their policies before providing any personal information.
7. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect data from children.
8. Updates to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.
9. Contact Us
For any questions or concerns about this Privacy Policy, you can contact us at:
📧 Email: cindy@moonflowerherbals.com
🌐 Website: www.moonflowerherbals.com