Moon Flower Herbals

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Terms and Conditions

Last Updated: 02/27/2025

Welcome to Moon Flower Herbals! These Terms and Conditions govern your use of www.moonflowerherbals.com (the “Site”). By accessing or purchasing from our website, you agree to these terms. If you do not agree, please do not use this Site.

1. General Information

Moon Flower Herbals is an e-commerce business selling skincare and herbal products.
We reserve the right to update these Terms at any time. Changes take effect immediately upon posting.

2. Orders & Payments

By placing an order, you agree to provide accurate billing and shipping information.
We accept major credit cards, PayPal, and other secure payment methods.
All transactions are processed securely through trusted third-party payment providers.
Prices, promotions, and discounts are subject to change without notice.

3. Shipping & Delivery

We currently only ship within the United States.
Orders are processed within 3 business days. Delays may occur during holidays or high-demand periods.
Once an order is shipped, we are not responsible for lost, stolen, or delayed packages. We will make every effort to help track the package.

4. Returns & Refunds

We want you to be satisfied with your purchase. If you receive a product that is defective, leaking, or damaged, you may request a refund.

Refund Conditions:

You must submit a refund request within 7 days of delivery.
Proof of defect (photos of the damaged item and packaging) must be provided.
Refunds are issued to the original payment method once the request is approved.
We do not accept returns for used or opened products unless they are defective.

To request a refund, contact cindy@moonflowerherbals.com with your order number and issue details.

5. Order Cancellations

You may cancel your order at any time before it has shipped for a full refund.
Once an order has been processed and shipped, it cannot be canceled.

6. Intellectual Property

All content on this Site—including logos, product descriptions, images, and designs—is the property of Moon Flower Herbals and may not be copied, distributed, or used without permission.
Unauthorized use of our content may result in legal action.

7. Prohibited Uses

You agree not to:

Use our Site for fraudulent, illegal, or unauthorized purposes.
Attempt to hack, damage, or interfere with the website’s operation.
Spam or misuse reviews and comments.

Violations may result in termination of access and legal action.

8. Disclaimer of Warranties

All products are sold "as is" without warranties, express or implied.
We are not responsible for individual skin reactions or product misuse. Always perform a patch test before use.

9. Limitation of Liability

Moon Flower Herbals is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our maximum liability is limited to the purchase price of the product in question.

10. Dispute Resolution & Binding Arbitration

To protect both Moon Flower Herbals and our customers from costly and lengthy legal disputes, we require that all disputes be resolved through binding arbitration rather than in court.

A. Agreement to Arbitrate

By purchasing from our Site, you agree that any disputes, claims, or controversies arising from your use of the Site or your purchase of products will be resolved exclusively by binding arbitration under the rules of the American Arbitration Association (AAA).

B. Waiver of Class Actions & Jury Trials

You waive the right to file a lawsuit against us or participate in a class-action lawsuit.
You waive the right to a trial by jury.
Arbitration will be handled on an individual basis only.

C. Exceptions to Arbitration

The following cases are not subject to arbitration:

Any claims related to intellectual property infringement (we can take legal action to protect our brand, trademarks, and copyrighted material).
Small claims court disputes (if applicable).

D. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

11. Wholesale Terms & Agreements

Wholesale buyers are subject to separate terms and agreements that will be disclosed upon acceptance into our wholesale program.
We reserve the right to approve or deny wholesale applications at our discretion.

12. Refusal of Service

We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion, including but not limited to cases of:

Violation of these Terms.
Fraudulent or abusive activity.
Any conduct that we believe is harmful to Moon Flower Herbals, our customers, or our brand.

13. Updates to These Terms

We may update these Terms at any time. Any changes will be posted on this page with a revised "Last Updated" date.

14. Contact Information

For any questions or concerns, please contact us at:

📧 Email: cindy@moonflowerherbals.com
🌐 Website: www.moonflowerherbals.com

Return and Refund Policy

Last Updated: 02/27/2025

At Moon Flower Herbals, we take pride in offering high-quality skincare and herbal products. If you receive a defective, leaking, or damaged item, we are happy to assist with a refund or store credit.

1. Eligibility for Refunds or Store Credit

You may request a refund or store credit if:
✔ The product arrived damaged, leaking, or defective due to our packaging or handling.
✔ The packaging was compromised upon delivery.

We do not accept returns for:
✘ Used or opened products (unless defective).
✘ Products purchased from third-party retailers.
✘ Dissatisfaction due to personal preference (e.g., scent, texture).
✘ Packages damaged in transit by the delivery service (see below).

2. Packages Damaged During Shipping

If your package was damaged in transit by the shipping carrier (e.g., USPS, UPS, FedEx), you must file a claim directly with the carrier.

Step 1: Take clear photos of the damaged box, packaging, and products.
Step 2: Contact the delivery service and file a damage claim with them.
Step 3: If you need help with the claim process, email us at cindy@moonflowerherbals.com, and we will provide any necessary details about your order.

Unfortunately, we cannot issue refunds or store credit for shipping carrier-related damages.

3. How to Request a Refund or Store Credit

For eligible refunds or store credit due to product defects, follow these steps:

1️⃣ Contact Us Within 7 Days

Email cindy@moonflowerherbals.com with your order number and a brief explanation of the issue.

2️⃣ Provide Proof of Damage

Attach clear photos of the damaged item and packaging.

3️⃣ Choose Refund or Store Credit

If approved, you can choose to receive:
- A full refund to your original payment method, OR
- A store credit that can be used on a future purchase.

4️⃣ Processing Time

Refunds are issued within 5-7 business days after approval.
Store credit will be provided in the form of a discount code or gift card and can be used immediately.

4. Order Cancellations

You may cancel your order at any time before it has shipped for a full refund.
Once an order has been processed and shipped, it cannot be canceled.

5. Late or Missing Refunds

If you have not received your refund after 7 business days:
✔ Check your bank or PayPal account.
✔ Contact your payment provider, as processing times vary.
✔ If the issue persists, email us at cindy@moonflowerherbals.com for assistance.

6. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

7. Contact Us

For refund requests or any questions, please reach out:

📧 Email: cindy@moonflowerherbals.com
🌐 Website: www.moonflowerherbals.comThis is a place to describe your Return and Refund Policy to buyers.